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Occupational stress and anger: Mediating effects of resiliency in first responders

5/7/2020

 
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Jessie N. Doyle, Dr. Mary Ann Campbell, and Dr. Caroline Brunelle
Department of Psychology, University of New Brunswick
​First responders experience substantial stress due to the nature of their work (Carleton et al., 2017), including occupational stress (OS; Osipow, 1998). OS can lead to maladaptive anger, which negatively impacts personal well-being and work performance (Velichkovsky, 2009). In contrast, resilience to demanding working conditions is associated with lower state and trait anger (Wilson et al., 2012); thus, resilience may serve a protective ‘buffer’ role against anger i the face of stress. Thus, we hypothesized that resiliency would mediate relations between aspects of OS and anger in first responders. As part of a wellness survey of Atlantic Canadian first responders (N = 201, 77.6% Male; Mage = 43.73 yrs; SD = 10.97; police officers = 64.2%), respondents completed measures of OS (OSI-R; Osipow, 1998), Anger (DSM-5 CC Anger; APA, 2014), and Resiliency (CD-RISC; Connor & Davidson, 2003). Collapsed across all employee roles, results indicated that resilience mediated relations between five components of OS and anger: role overload, insufficiency, role boundary, role ambiguity, and role responsibility. These findings support the value of resiliency-enhancing interventions to offset anger when confronted with occupational stress in first responder organizations.
Kerrie Luck
6/2/2020 08:38:29 am

Interesting poster! :) Did you see any trends within the different types of first responders? (i.e, was there any groups that might appear to have better resilience over others?)

Mary Ann Campbell
6/3/2020 01:05:43 pm

Not really, all showed resilience challenges in this organization given similarities in organizational and personal stressors. The critical incidents stand out as extra stressors for police and dispatch operators, while other civilians were also exposed to some of that content via their roles.


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